Phone Number: 704-585-6518

Location: 250 McClain Road | Hiddenite, NC 28636

Office Hours: 8:00 am – 4:30 pm | Monday – Friday

Our office can be reached Monday through Friday from 8:00 am until 4:30 pm at 704-585-6518. Payments can be made at our office at 250 McClain Road, Hiddenite, NC during normal office hours.

• Drive Thru Window
• Night Deposit for after hours Payments
• Bank Drafts may be setup
• Debit Card/Credit Card - (Mastercard/Visa)
• Pay by Phone: 1-844-240-5283
• Pay Online

We have a drive thru at our office for your convenience, and we have a night deposit beside the drive thru for after hours payments. We offer bank drafts; simply request a form at the office. We accept Debit/Credit Cards (Mastercard/Visa). There is a flat fee of $1.50 for use of a card of any kind whether in office, online, or by phone. This $1.50 fee applies to water payments. If you use a card for membership fees or new taps, the fee for using a card will be higher. To avoid the cost of credit card fees, you may pay by cash or check.

Emergency or After Hours Service

• Phone 704-585-6518
• Our automated service will direct you to leave the necessary information.
• Our on-call technician will return your call promptly.

Should you have an emergency outside of our normal business hours you can call our office number 704-585-6518, and you will be directed by an automated service to leave a message detailing your name, phone number, physical address and the problem you are having and our on-call technician will return your call promptly.